- A SOUTH AFRICAN BRAND WITH HIGH POTENCY Nutraceutical SUPPLEMENTS
We have partnered exclusively with PayFast as our secure and trusted payment platform to ensure a safe and seamless online shopping experience for our customers.
Payment Method:
All payments for purchases on our website must be made through PayFast. This platform accepts a variety of payment options, including:
Security and Encryption:
PayFast uses industry-leading encryption and security protocols to protect your financial data. Your personal information is never shared with any third party, ensuring a safe and confidential transaction process.
Order Processing:
Orders will only be processed once payment has been successfully completed through PayFast. Please ensure that you complete your payment promptly to avoid delays.
We are confident that PayFast will provide a secure and efficient way to complete your transactions with peace of mind. Should you encounter any issues with payments or require assistance, please contact us at 011 003 3521.
You will receive your payment confirmation email once we have received payment. If you have not received it yet you can check your order history in your account dashboard under “My Orders” and see the status of your order. If your order has not been processed and you need a copy of your payment confirmation get in touch with our support team on 010 003 3521 or orders@yourwellbeing.co.za.
When you place an order, our system will offer you a choice of carbon neutral delivery options based on your delivery address.
Your delivery address should be at an address where somebody you trust will be available to accept your order at any time. Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Unforeseen circumstances, for example adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, therefore a ‘late’ delivery is not grounds for a refund or cancellation of the order. However, if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
Courier delivery takes 2 – 5 working days depending on the order’s destination.
Your Wellbeing reserves the right to make changes to these terms of use. Please refer to this page from time to time to review these terms of use and any new information.
If you’re under the age of 18 we kindly ask you to wait to be a bit older to interact with us or ask a parent or guardian to contact us! We can’t collect and use your Personal Data without their agreement.
Do not use if sensitive / allergic to any of the ingredients.
Do not use if safety seal is broken.
Store in a cool, dry place, at 18 ° C – 21° C. Keep tightly closed. Keep in original packaging until required for use.
Due to the nature of natural ingredients colour may vary from batch to batch.
This unregistered medicine has not been evaluated by SAHPRA for its quality, safety or intended use.
At Your Wellbeing, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, you may be eligible for a return under the following conditions:
Please note that the above policy is only liable with purchases made directly on this platform. Please contact the original store or vendor of purchase about their respective policy.
Call us on 010 003 3521, or email our customer support team on orders@yourwellbeing.co.za with your order number and details of the product/products not received and we will gladly assist in sorting this out for you.
We have a wide range of products that we are constantly restocking. However, it is possible that you will order a product that we are temporarily out of stock of. If this happens, we will contact you within one working day to notify you and to give you options e.g. swap for another similar product, get a refund on the item, etc.
Goods are occasionally damaged in transit, and we will happily replace these. Please do take a photo of the damaged item as this helps our packing team improve the way products are wrapped and sent. Send an email to orders@yourwellbeing.co.za, or call us on 010 003 3521 to report the damaged item so that we can correct the issue.
Once your order has already been placed and paid for, we will unfortunately not be able to add or remove any items to or from your order.
